Return & Exchange Policy

At Trendie.pk, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange policy to ensure your shopping experience is hassle-free.

Eligibility

To be eligible for a return or exchange, items must meet the following criteria:

  1. Within the Return Period: Items must be returned within 2 days of the purchase date.

  2. Unworn and Unused: Items must be in their original condition, unworn, unused, and with all tags attached.

  3. Proof of Purchase: You must provide a valid proof of purchase, such as a receipt, order confirmation, or packing slip.

Items Excluded from Returns & Exchanges

Certain items are not eligible for return or exchange, including:

  • Final sale items
  • Personalized or custom-made items
  • Items marked as non-returnable or non-refundable

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service: Email our customer service team at support@trendie.pk  to request a return or exchange. Please include your order number and the reason for the return or exchange in your message.

  2. Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.

  3. Pack and Ship: Pack the item securely in its original packaging, include any accessories or documentation, and ship it back to us using a trackable shipping method.

  4. Inspection and Processing: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. If approved, we will process your refund or exchange within 7 days.

Refund Options

  • Refund: If you are eligible for a refund, we will issue a credit to your original payment method. Please note that shipping fees are non-refundable.

  • Exchange: If you prefer an exchange, we will ship the new item to you once we receive and process your return. Additional shipping charges may apply.

Contact Us

If you have any questions or need assistance with your return or exchange, please contact our customer service team at support@trendie.pk

Policy Updates

Trendie.pk reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.